Bilingual Customer Support Specialist
Job Opening · Worldwide
We are looking for an empathetic, articulate Bilingual Customer Support Specialist (English & French) to support users across our web and mobile apps via live chat, email, and scheduled video calls. Location: Remote (Worldwide) Experience Level: Entry to Mid Level (1–2 years customer support experience) Key Responsibilities: - Resolve 40–60 customer inquiries daily via Zendesk and Intercom. - Troubleshoot account provisioning, subscription billing, and common app glitches. - Escalate technical bugs to the Level 2 engineering team with clear reproduction steps. Requirements: - Fluency in English and French (written and spoken). - Stable high speed internet (minimum 25 Mbps download/upload) and backup power. - Strong typing skills (at least 55 WPM). Compensation: $600 – $800 / month + health stipend.