Technical Support Representative (L1 Tier)
Job Opening · Worldwide
Assist developers and small business owners with DNS configuration, SSL installations, cPanel management, and server uptime alerts. Location: Remote (Worldwide) Experience Level: 1 year IT/Helpdesk experience Key Responsibilities: - Troubleshoot DNS records (A, CNAME, MX, TXT) and domain routing errors via live chat. - Guide users through basic Linux terminal commands, email routing, and WordPress migration issues. - Maintain a First Contact Resolution (FCR) rate above 80%. Requirements: - Knowledge of hosting stacks (cPanel, WHM, Apache/Nginx, DNS propagation). - Familiarity with ticketing platforms (Freshdesk or Zendesk). - Comfortable working rotating shifts including weekends. Compensation: $700 – $1,000 / month.